Our customer service agents only have as much information as can be seen by you through your tracking number.Star used MySpace to further both his music and his fashion design career. UPS Worldwide Expedited 2-5 business days ($100 insurance included)Īny inquiries regarding the exact location of your package should be made to the carrier directly. Standard Post (DHL eCommerce): 7-13 Business Days ($100 insurance included)ĭHL eCommerce International Priority 4-12 Business Days ($100 insurance included) INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc): UPS Ground: 2-5 business days ($100 insurance included)ĭHL eCommerce: 3-8 business days ($100 insurance included) Please note that this time frame is an estimate and not a guarantee. Whether your parcel is a domestic (USA) or international (everywhere else) shipmentĮSTIMATED transit times are as follows.Transit times will vary based upon a few different conditions, including but not limited to: Please refer to your order confirmation email for specific shipping details! *NOTE: These timelines do not apply during restocks, new releases & special promotions. Orders will ship 4-8 business day after you order. PST, excluding weekends and major USA holidays. Our hours of operation for shipping are Monday through Friday, 8 a.m. You’ll also receive a new tracking number at that point! We suggest using a tracked shipping service in the event our team requests you provide a tracking number, just in case! Once we receive your exchange at our facility, we will process and ship your requested item at no additional shipping cost. No return labels will be issued for exchanging a shade. Once you have received written confirmation your requested shade has been reserved, you will have 30 days to ship your concealer back to us. We cannot guarantee every request will be honored!). Our team will reserve your requested shade for 30 days (due to the overwhelming demand of these items, your request is subject to availability and on a first come, first serve basis. We want to make sure you find the perfect shade of Magic Star™ Concealer, therefore we’re offering an exclusive exchange program for this product! If you purchase a shade and determine it’s not an exact match, simply email our customer service team via the contact form here with the shade you would like to receive. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process.Original shipping charges are nonrefundable. We can only issue a refund to the original form of payment used at the point of purchase. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). You will be notified via email at the email address listed on your account when your order was placed. Please allow 5-7 business days from when the item is delivered for your returned order to be processed. No exchanges at this time! Include your order number on the outside of the package! We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below.
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